Have any cuestions or need some help with your booking?

Phone: +5 21(998) 251-9231

Have any cuestions or need some help with your booking?

Phone: +5 21(998) 251-9231

Terms and conditions

All our Price quotations are subject to change without previous notice. In Case any price quoted is not correct, our Customer Service Department will contact you for authorization. Tips and gratuities, luggage and or personal insurance, beverages or food not described in the product’s description and all other purchases of a personal nature are not included.

 

 

PAYMENT

 

Cancun Vacation Experts is affiliated to secure paying methods such as Paypal and Dinero Mail. Once your bookings are paid a Cancun Vacation Experts will send a confirmation – voucher by e-mail. In order to redeem all purchased services it is necessary to print it and present it as a proof of purchase. All information regarding the travelers should be correctly supplied at the time of booking. For modifying and amendment request, these must be sent by email to Cancun Vacation Experts, [email protected] Cancun Vacation Experts.com cannot be held responsible for any problem that may happen if you don’t receive or read carefully your confirmationvoucher. In case you have not received your voucher, you must notify Cancun Vacation Experts.com at least 72 hours before the date of service.

 

 

CANCELLATION AND REFUND PROCEDURES.

 

CANCELLATION FEE / REFUND: Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following terms:Ground Transfers, Tours and Attractions.

 

• All Cancelations need to be requested at least 24 hours before the service from the start or departure.
• Cancellation the day of the services or after: You will be charged a 100% cancellation fee (no refund).
• If travelers miss a tour, transportation or attraction by failing to be on time and place. No refunds will be given.
• For private services cancellation received 4 calendar days before the services begin: You will be charged 25% cancellation fee.
• Cancellation received 2 days before services begin: You will be charged 50% cancellation fee.
• Cancellation received 24 hours or less before the service: you will be charged a 100% cancellation fee (no refund).
• Cancellation the day of the services or after: You will be charged a 100% cancellation fee (no refund).

 

For booking Cancellations: Full cancellation of services confirmed beforehand by us must be followed by a confirmation of cancellation from our reservations department or Customer Service Department.Cancun Vacation Experts com. will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges. Please note that certain supplier apply more strict cancellation fees, which might apply.

 

Disclaimer and Limitation of Liability: The liability of Cancun Vacation Experts is limited. Cancun Vacation Experts acts only as an agent for the passengers in all functions pertaining to tours, attractions, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond Cancun Vacation Experts. Cancun Vacation Experts cannot accept responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. Cancun Vacation Experts and its suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage. Cancun Vacation Experts and its suppliers reserve the right to cancel or
rescheduled any tour departure in accordance with operation requirements. Any booking made with Cancun Vacation Experts will be ruled by and subject to the Terms and Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of Cancun Vacation Experts. We treat all information you provide us with as confidential. Read our Privacy Statement.

 

Cancun Vacation Experts collects information about its customers both during the order process and as customers navigate in our website. The information provided by customers during the ordering process such as their name, physical address, email address, and payment information is considered private, and Cancun Vacation Expert will not sell this personal information to third parties. This information will be used to process your order and deliver it to you in a timely manner. In addition, Cancun Vacation Experts reserves the right to contact existing customers regarding store specials and other significant events.

 

Unsubscribe Option: Cancun Vacation Experts will provide existing customers with the opportunity to unsubscribe or choose to be removed from future mailings from Cancun Vacation Experts . Customers also can unsubscribe by sending an email to [email protected] requesting that you be removed from certain types of future mailings. A personal message is one that would refer directly to the particular customer’s order.

 

Third Party Service Suppliers: Cancun Vacation Experts may share your information provided with your order with third-party service providers who provide services related to your order. Examples of these third-party service providers include a credit card processing company and a Tour Operator. Your personal information will not be used by any third party for purposes other than providing these services in relation to your order.

 

Legal Disclosure of Your Information: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

 

Non-Personal Data: Cancun Vacation Experts.com also routinely collects statistics on site usage patterns through web logs, web beacons and third party service providers. These statistics are not intended to relate to any particular individual. Instead, they are used internally to judge the effectiveness of web site features and content. Some real-time information is occasionally used to automatically suggest a product to a customer based on that customer’s observed preferences.